I'll Be Back: Building an Experience Worth Returning To with Shep Hyken

Customer service is more than a way of doing business, it's a philosophy. In this episode of The Fuel Tank, Dr. Nathan Unruh talks with customer experience expert Shep Hyken about his book, I'll Be Back, and the importance of listening to customers, acting on what you hear, and continually improving. They explore how creating a strong internal experience for employees can lead to a better external experience for customers, and why a great customer experience isn't an occasional effort, but an always experience.

Hear more from Shep at the Love the Work Event on October 7th in Sioux Falls. Register for the event here.